Refund Policy

Product Understanding Our website images and descriptions represent the device's features and functionality. However, the final product design may differ slightly while maintaining all promised capabilities.

1. Pre-booking Refund Policy
   • The pre-booking amount (₹500) is non-refundable as it confirms production allocation
   • In case of project cancellation from our end, pre-booking amounts will be fully refunded
   • Processing time for refunds: 5-7 business days

2. Device Return Policy After receiving the device:
   • 7-day inspection period for manufacturing defects
   • All original packaging and accessories must be returned
   • Proof of purchase required
   • Device condition will be assessed by technical team

3. Transit Damage Policy
   • If device arrives damaged during shipping, report within 48 hours
   • Photo evidence of damaged package/device required
   •Full refund or replacement provided within 7 working days
   • Refund will be processed to original payment method

4. Non-Returnable Conditions Returns not accepted if:
   • Physical damage by customer
   • Missing original accessories
   • Beyond 7-day inspection period
   • Unauthorized device tampering

5. Replacement Process For approved cases:
   • Replacement processed within 10 working days
   • Shipping charges covered by Pulsee
   • Technical inspection required before replacement

6. Subscription Policy
   • Choose between monthly or annual subscription
   • Monthly: ₹150 (approximately)
   • Annual: ₹1,500 (approximately)
   • Services terminate immediately if subscription expires
   • Auto-renewal option available
   • Subscription can be changed from monthly to yearly or vice versa
    

Important Notes:

• Active subscription required for audio monitoring and AI features
• Technical support available 24/7
• All refunds processed to original payment method

Contact for Support: Email: support@pulsee.tech